| Title |
Pengukuran Kualitas Terhadap Kepuasan Pelanggan Pada Hotel Santika Pontianak Dengan Menggunakan Metode Servqual dan Importance Performance Analysis (IPA) |
| Collection Location |
Perpustakaan Fakultas Teknik |
| Edition |
|
| Call Number |
658.834 3 Man p |
| ISBN/ISSN |
|
| Author(s) |
MANURUNG, Decgleen Lomantino
|
| Subject(s) |
Konsuen
|
| Classification |
658.834 |
| Series Title |
|
GMD |
Text |
| Language |
Indonesia |
| Publisher |
Fak. Teknik |
| Publishing Year |
2015 |
| Publishing Place |
Pontianak |
| Collation |
xv, 55 p.: ill.; 28 cm + lamp |
| Abstract/Notes |
|
| Specific Detail Info |
|
| Image |
 |
| |
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