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Author : "MANURUNG, Decgleen Lomantino"
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Pengukuran Kualitas Terhadap Kepuasan Pelanggan Pada Hotel Santika Pontianak Dengan Menggunakan Metode Servqual dan Importance Performance Analysis (IPA)
Author(s) : MANURUNG, Decgleen Lomantino -
Collection Location : Perpustakaan Fakultas Teknik
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